The Purpose....

It all started on March 13, 2007. A drunk kid at my birthday party got out of control and burnt a 4X4 area of my living room carpet. Living in a nice building in the center of Boston, I already knew fixing it was going to be expensive. I had two contractors come through hoping I could just patch up the area but unfortunately not.

I ended up getting quotes from two contractors, Empire Direct, and of course National Floors Direct. The two contractor prices were pretty close to each other, one was $3560 and one quoted $3700 for just my living room. Empire Direct quoted the same as National Floors Direct, but they were charging $60 to move each piece of furniture. While I knew I could move it all on my own, I knew that moving my entertainment system, couch, and my elliptical machine was going to be a struggle. I could get friends to move all of it for me, but when National Floors Direct said that moving furniture was free I was elated.

I also chose National Floors Direct for other reasons. One was the sales person. Chris was very friendly and answered all my questions. Compared to the man from Empire Direct (which actually canceled on me twice) the experience was a lot smoother with Chris. Also, the carpet haul away was included (which on contractor added on a surcharge for that) and as mentioned the furniture moving was included. They were selling me Armstrong wood (or at least that is what the sample they showed me said...more on that later) which after my research proved to be a good wood. Also, with contractors I was afraid that if something went wrong after a few months, what would I do if the contractor bounced town? At least National Floors Direct was an established company or so I thought. I also got quotes from Home Depot and Lowe's but the one problem with them is they would deliver the hardwood floors to my apartment buildings curb and it would be my responsibility to move the floor boards up to my condo on the 24th floor. And then the installer would come on another day to to the installation. WAY to much work!!

Now the purpose of this blog is the document my experience with National Floors Direct and provide you some insight onto their business model. I am a bit late starting this blog, so I'll have everything date in the past. Now I'm not trying to slam National Floors Direct nor slander them, I'm just trying to show their true side....not the side they show on their TV commercials. I will try and not to sound angry and disgruntled, but try and provide a resource for any consumer looking at National Floors Direct to do their flooring. Because I know after I signed the contract with National Floors Direct I went online and searched high and low for reviews and found nothing. The only thing I could find was listed on the Better Business Bureau Serving Eastern MA, Maine, and Vermont... http://www.bosbbb.org/reports/reliability_report.asp?FirmId=37103