Day TWO

May 22, 2007:

It's 10am and I haven't heard from anyone. I called National Floors Direct. Dave wasn't around so I spoke to Marshelle. She said someone will call me shortly and I mentioned to her about the closets and she said she will make sure i will get done.

At 11:30am I get a call from my building that the men are there so I give them permission to enter. Remember, no one got in touch with me about what time they were going to show up at.

At 12:30 I got a call from Robert, he seems to be the boss of the two Portuguese men doing work in my apartment. From my understanding, National Floors Direct signs work from people like me and then they get outside contractors to whom they sell the contract to, or if not sell the contract, these contractors do the work for a cut I'm paying. But these contractors are another business that also do their own stuff and don't work for just National Floors Direct.

Anyways, so Robert called and in broken English said his men were done and were waiting for me to sign their contract. I asked him they had cleaned up and were completely done. He said yes and asked me how long it would take for me to get home. I said 20 minutes and he told me to rush because his guys had to go to another job.

I got back to my apartment at 1pm and the men were still working. And the closets hadn't been done. I called Dave, he had no idea what I was talking about and said he would call me back. The men kept working. At 1:30 Robert called me to tell me to sign the contract. I said his men weren't done and neither were the closets. Dave called me back and said they will come back to do the closets, because the pieces had to be custom made. Finally at 2:15pm the men were done and ready to go. Robert called for me to sign the contract and I explained to him to talk to Dave since the closets weren't done. They finally left at 2:30pm...an hour and half after they were supposedly done.